Privacy Policy

This Privacy Policy explains how Wagic.ai ("we", "us", or "our") collects, uses, processes, and protects information about you when you visit our website, register for an account, book consultations, or use our automation services.

1. Information We Collect

We collect information in several ways to support your business automation needs:

• Personal Details: When you sign up, we collect your full name, email address, business name, and contact number.
• Consultation Bookings: When booking appointments, we collect your name, phone number, email address, preferred meeting slot, and selected service.
• Knowledge Base & Files: Any documents, product guides, policies, or metadata you upload to train your custom AI chatbots.
• Usage Analytics: Information on how you interact with our platform (API request counts, credit usage logs, database query metadata).
• End-User Chat Records: If you deploy our AI chatbots, we store anonymized chat logs, lead details (names, numbers, preferences captured by the bot) to push them to your dashboard or webhook targets.

2. How We Use Your Information

We use the collected data strictly for operational, support, and optimization purposes:

• To run and manage your active AI Chatbots and automated workflow tunnels.
• To process bookings, register users, and allocate credits.
• To send system notifications (low credit alerts, welcome onboarding emails, calendar invites).
• To improve system accuracy by fine-tuning prompts based on anonymized chat queries (we do not sell user data to third parties).

3. Data Storage, Security, and Integrity

We store all platform records securely in access-controlled PostgreSQL databases. All customer traffic to the API, dashboard, and widget is encrypted using Transport Layer Security (TLS/SSL). We implement regular database backups and apply isolated access principles to ensure your uploaded knowledge base files cannot be accessed by other tenants.

4. Data Sharing and Integrations

We only share data with external processors as required to execute automated tasks you configure:

• Communication API Providers: To deliver automated customer messages.
• Notification Hooks: Routing alerts to channels you link (e.g. chat platforms).
• Scheduling Systems: Pushing meeting slots to calendar systems.

We do not share, sell, or rent your database records, business leads, or chat details to advertisers or third-party marketing companies.

5. Cookies and Tracking

We use local storage and essential session cookies to keep you logged in to the dashboard and remember your language choice. We may also run lightweight, privacy-focused site analytics to monitor page performance (e.g. Google Search Console monitoring).

6. Your Rights and Data Erasure

You have full ownership of your data. At any time, you can request to:

• Access the full records of lead details captured by your chatbots.
• Request complete deletion of your account, files in your knowledge base, and associated chat histories.

To request data erasure, simply email us at the address listed below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through the dashboard or by email. Continued use of the Service constitutes acceptance of the revised policy.

8. Contact Us

If you have any questions or data removal requests regarding this Privacy Policy, please contact us at info@wagic.ai.